Blog
Getting agreed work shipped on time, on budget and without surprises late in the project. Articles for project and delivery managers.
6 posts
Looksmaxxing, sleepmaxxing, careermaxxing - every optimisation trend so far has been about one person getting better. TeamMaxxing is the one that isn't: maximising what a team ships by going after the work between people, not the work each person does.
They're accurate, well formatted, and sent within the hour. They are also the last time anyone will look at that information. Here's what separates notes that change what happens from notes that just exist.
Someone says customers keep hitting this, with total conviction and no numbers. Nobody can check it in the next thirty seconds, so the room defers and it gets built. That's how most prioritisation actually works.
The project hits 94% and nobody on the delivery team saw it coming. Not because the signal was missing — because it lived in a tool none of them open, and arrived a month after it mattered.
They're sure it was included. You're sure it wasn't. Both of you are being honest, and neither of you can prove it — which is how a scope question turns into a trust problem. Here's how to stop having this conversation.
Nobody writes bad tickets on purpose. They write them fast, from memory, between meetings — and then spend Monday answering questions about them. The problem isn't the writing. It's everything that never makes it into the ticket.