Blog
Keeping what the client believes and what the team believes from drifting apart over a project. Articles for client-facing product teams.
2 posts
The project hits 94% and nobody on the delivery team saw it coming. Not because the signal was missing — because it lived in a tool none of them open, and arrived a month after it mattered.
They're sure it was included. You're sure it wasn't. Both of you are being honest, and neither of you can prove it — which is how a scope question turns into a trust problem. Here's how to stop having this conversation.